Action

07371065-e6f2-4a7b-b276-b992e201d78f

All actions

EvidenceEvidence packetPending approvalneeds a human

Prepare chargeback evidence for dispute disp_0001_e753256e

Proposal

What the module wants to do and why, in its own words.

Money impact: none
Expected recovery: ₹8,999.00
Entity: Dispute disp_0001_e753256e
Trigger event: evt_0001_872ec8de
Idempotency key: chargeback_evidence:dispute:disp_0001_e753256e:1

Explanation

Evidence is assembled deterministically from the dispute graph.
Submission always requires explicit human approval.

Guardrails

Every bound evaluated before anything could run (C-B1).

6 passed, 0 failed

Requires human reviewpassed
limit yesactual yes
Dispute evidence is never auto-submitted.
Kill switchpassed
limit noactual no
The merchant kill switch blocks new actions.
Kill switchpassed
limit noactual no
Message cooldown hourspassed
limit 24actual —
Quiet hours localpassed
limit {"end":0,"start":0,"timezone":"Asia/Kolkata"}actual {"hour":8,"timezone":"Asia/Kolkata"}
Daily discount budget paisepassed
limit ₹50,000.00actual ₹42,000.00

Diagnosis

This action was proposed without a diagnosis: its trigger is projected deterministically.

Outbound payload

Nothing was sent. This is the payload the proposal carries.

{
  "packet": {
    "order": {
      "id": null,
      "items": [],
      "receipt": null,
      "amount_paise": 899900
    },
    "dispute": {
      "id": "disp_0001_e753256e",
      "phase": "retrieval",
      "respond_by": "2026-09-13T02:36:26.000Z",
      "reason_code": "goods_not_received",
      "amount_paise": 899900,
      "reason_description": "Customer reports that the goods were not received"
    },
    "missing": [
      "order",
      "customer",
      "delivery",
      "communications",
      "refund_policy"
    ],
    "payment": {
      "id": "pay_0001_50ba3a1f",
      "method": null,
      "card_last4": null,
      "captured_at": null,
      "amount_paise": 899900,
      "card_network": null,
      "international": false
    },
    "customer": {
      "locale": "en-IN",
      "country": null,
      "id_masked": "missing",
      "account_age_days": 0
    },
    "delivery": null,
    "refund_policy": {
      "url": null,
      "summary": "No refund policy recorded"
    },
    "communications": [],
    "prior_disputes": 0
  },
  "degraded": false,
  "narrative": "The customer disputes a payment of ₹8,999.00 under reason code goods_not_received, stating that the goods were not received. The packet contains no order ID, item details, receipt, delivery or tracking information, customer account details beyond a masked missing ID, or communications regarding the transaction. The payment method, card network, last four digits, and capture timestamp are not recorded. No refund policy is recorded, and there are no prior disputes. Based on the supplied records, there is insufficient evidence to verify whether goods were ordered, shipped, delivered, or received.",
  "confidenceNote": "Low confidence: the packet lacks the core order, delivery, payment-capture, customer, and communication evidence needed to substantiate or refute the dispute."
}

Timeline

Created 06 Sept, 08:06:42

Proposed by chargeback evidence
06 Sept, 08:06:42

Raw proposal

The stored JSON, exactly as persisted.

{
  "kind": "evidence_packet",
  "module": "chargeback_evidence",
  "payload": {
    "packet": {
      "order": {
        "id": null,
        "items": [],
        "receipt": null,
        "amount_paise": 899900
      },
      "dispute": {
        "id": "disp_0001_e753256e",
        "phase": "retrieval",
        "respond_by": "2026-09-13T02:36:26.000Z",
        "reason_code": "goods_not_received",
        "amount_paise": 899900,
        "reason_description": "Customer reports that the goods were not received"
      },
      "missing": [
        "order",
        "customer",
        "delivery",
        "communications",
        "refund_policy"
      ],
      "payment": {
        "id": "pay_0001_50ba3a1f",
        "method": null,
        "card_last4": null,
        "captured_at": null,
        "amount_paise": 899900,
        "card_network": null,
        "international": false
      },
      "customer": {
        "locale": "en-IN",
        "country": null,
        "id_masked": "missing",
        "account_age_days": 0
      },
      "delivery": null,
      "refund_policy": {
        "url": null,
        "summary": "No refund policy recorded"
      },
      "communications": [],
      "prior_disputes": 0
    },
    "degraded": false,
    "narrative": "The customer disputes a payment of ₹8,999.00 under reason code goods_not_received, stating that the goods were not received. The packet contains no order ID, item details, receipt, delivery or tracking information, customer account details beyond a masked missing ID, or communications regarding the transaction. The payment method, card network, last four digits, and capture timestamp are not recorded. No refund policy is recorded, and there are no prior disputes. Based on the supplied records, there is insufficient evidence to verify whether goods were ordered, shipped, delivered, or received.",
    "confidenceNote": "Low confidence: the packet lacks the core order, delivery, payment-capture, customer, and communication evidence needed to substantiate or refute the dispute."
  },
  "summary": "Prepare chargeback evidence for dispute disp_0001_e753256e",
  "entityId": "disp_0001_e753256e",
  "entityType": "dispute",
  "explanation": [
    "Evidence is assembled deterministically from the dispute graph.",
    "Submission always requires explicit human approval."
  ],
  "moduleVersion": "v1",
  "idempotencyKey": "chargeback_evidence:dispute:disp_0001_e753256e:1",
  "moneyImpactPaise": 0,
  "requiresApproval": true,
  "expectedRecoveryPaise": 899900
}