Action

3f7f4de1-5646-47d3-951e-fcdec9e73249

All actions

EvidenceEvidence packetPending approvalneeds a human

Prepare chargeback evidence for dispute disp_0001_147554f3

Proposal

What the module wants to do and why, in its own words.

Money impact: none
Expected recovery: ₹8,999.00
Entity: Dispute disp_0001_147554f3
Trigger event: evt_0001_2df1757d
Idempotency key: chargeback_evidence:dispute:disp_0001_147554f3:1

Explanation

Evidence is assembled deterministically from the dispute graph.
Submission always requires explicit human approval.

Guardrails

Every bound evaluated before anything could run (C-B1).

6 passed, 0 failed

Requires human reviewpassed
limit yesactual yes
Dispute evidence is never auto-submitted.
Kill switchpassed
limit noactual no
The merchant kill switch blocks new actions.
Kill switchpassed
limit noactual no
Message cooldown hourspassed
limit 24actual —
Quiet hours localpassed
limit {"end":0,"start":0,"timezone":"Asia/Kolkata"}actual {"hour":8,"timezone":"Asia/Kolkata"}
Daily discount budget paisepassed
limit ₹50,000.00actual ₹42,000.00

Diagnosis

This action was proposed without a diagnosis: its trigger is projected deterministically.

Outbound payload

Nothing was sent. This is the payload the proposal carries.

{
  "packet": {
    "order": {
      "id": null,
      "items": [],
      "receipt": null,
      "amount_paise": 899900
    },
    "dispute": {
      "id": "disp_0001_147554f3",
      "phase": "retrieval",
      "respond_by": "2026-09-13T02:34:19.000Z",
      "reason_code": "goods_not_received",
      "amount_paise": 899900,
      "reason_description": "Customer reports that the goods were not received"
    },
    "missing": [
      "order",
      "customer",
      "delivery",
      "communications",
      "refund_policy"
    ],
    "payment": {
      "id": "pay_0001_17817bfb",
      "method": null,
      "card_last4": null,
      "captured_at": null,
      "amount_paise": 899900,
      "card_network": null,
      "international": false
    },
    "customer": {
      "locale": "en-IN",
      "country": null,
      "id_masked": "missing",
      "account_age_days": 0
    },
    "delivery": null,
    "refund_policy": {
      "url": null,
      "summary": "No refund policy recorded"
    },
    "communications": [],
    "prior_disputes": 0
  },
  "degraded": false,
  "narrative": "The dispute concerns a payment of ₹8,999.00 (899,900 paise) with reason code goods_not_received. The customer reports that the goods were not received. The packet contains no order ID, item details, receipt, delivery or tracking information, customer identifying information beyond a masked missing ID, or communications regarding the transaction. The payment method, card details, and capture timestamp are also unavailable. No refund policy is recorded. Based on the supplied packet, there is no documentary evidence confirming shipment, delivery, or receipt of the goods, and no evidence supporting or disproving the customer’s claim.",
  "confidenceNote": "Low confidence due to the absence of order, delivery, communication, customer, and refund-policy records in the supplied packet."
}

Timeline

Created 06 Sept, 08:04:35

Proposed by chargeback evidence
06 Sept, 08:04:35

Raw proposal

The stored JSON, exactly as persisted.

{
  "kind": "evidence_packet",
  "module": "chargeback_evidence",
  "payload": {
    "packet": {
      "order": {
        "id": null,
        "items": [],
        "receipt": null,
        "amount_paise": 899900
      },
      "dispute": {
        "id": "disp_0001_147554f3",
        "phase": "retrieval",
        "respond_by": "2026-09-13T02:34:19.000Z",
        "reason_code": "goods_not_received",
        "amount_paise": 899900,
        "reason_description": "Customer reports that the goods were not received"
      },
      "missing": [
        "order",
        "customer",
        "delivery",
        "communications",
        "refund_policy"
      ],
      "payment": {
        "id": "pay_0001_17817bfb",
        "method": null,
        "card_last4": null,
        "captured_at": null,
        "amount_paise": 899900,
        "card_network": null,
        "international": false
      },
      "customer": {
        "locale": "en-IN",
        "country": null,
        "id_masked": "missing",
        "account_age_days": 0
      },
      "delivery": null,
      "refund_policy": {
        "url": null,
        "summary": "No refund policy recorded"
      },
      "communications": [],
      "prior_disputes": 0
    },
    "degraded": false,
    "narrative": "The dispute concerns a payment of ₹8,999.00 (899,900 paise) with reason code goods_not_received. The customer reports that the goods were not received. The packet contains no order ID, item details, receipt, delivery or tracking information, customer identifying information beyond a masked missing ID, or communications regarding the transaction. The payment method, card details, and capture timestamp are also unavailable. No refund policy is recorded. Based on the supplied packet, there is no documentary evidence confirming shipment, delivery, or receipt of the goods, and no evidence supporting or disproving the customer’s claim.",
    "confidenceNote": "Low confidence due to the absence of order, delivery, communication, customer, and refund-policy records in the supplied packet."
  },
  "summary": "Prepare chargeback evidence for dispute disp_0001_147554f3",
  "entityId": "disp_0001_147554f3",
  "entityType": "dispute",
  "explanation": [
    "Evidence is assembled deterministically from the dispute graph.",
    "Submission always requires explicit human approval."
  ],
  "moduleVersion": "v1",
  "idempotencyKey": "chargeback_evidence:dispute:disp_0001_147554f3:1",
  "moneyImpactPaise": 0,
  "requiresApproval": true,
  "expectedRecoveryPaise": 899900
}