Action

60d1dd65-be4b-4ab6-b173-3245c2cc8308

All actions

EvidenceEvidence packetPending approvalneeds a human

Prepare chargeback evidence for dispute disp_0001_3cc1276e

Proposal

What the module wants to do and why, in its own words.

Money impact: none
Expected recovery: ₹8,999.00
Entity: Dispute disp_0001_3cc1276e
Trigger event: evt_000b_0d4d1272
Idempotency key: chargeback_evidence:dispute:disp_0001_3cc1276e:1

Explanation

Evidence is assembled deterministically from the dispute graph.
Submission always requires explicit human approval.

Guardrails

Every bound evaluated before anything could run (C-B1).

6 passed, 0 failed

Requires human reviewpassed
limit yesactual yes
Dispute evidence is never auto-submitted.
Kill switchpassed
limit noactual no
The merchant kill switch blocks new actions.
Kill switchpassed
limit noactual no
Message cooldown hourspassed
limit 24actual —
Quiet hours localpassed
limit {"end":4,"start":3,"timezone":"Asia/Kolkata"}actual {"hour":2,"timezone":"Asia/Kolkata"}
Daily discount budget paisepassed
limit ₹50,000.00actual ₹42,000.00

Diagnosis

This action was proposed without a diagnosis: its trigger is projected deterministically.

Outbound payload

Nothing was sent. This is the payload the proposal carries.

{
  "packet": {
    "order": {
      "id": null,
      "items": [],
      "receipt": null,
      "amount_paise": 899900
    },
    "dispute": {
      "id": "disp_0001_3cc1276e",
      "phase": "retrieval",
      "respond_by": "2025-09-11T15:33:30.000Z",
      "reason_code": "goods_not_received",
      "amount_paise": 899900,
      "reason_description": "Customer reports that the goods were not received"
    },
    "missing": [
      "order",
      "customer",
      "delivery",
      "communications",
      "refund_policy"
    ],
    "payment": {
      "id": "pay_0006_1865d47f",
      "method": null,
      "card_last4": null,
      "captured_at": null,
      "amount_paise": 899900,
      "card_network": null,
      "international": false
    },
    "customer": {
      "locale": "en-IN",
      "country": null,
      "id_masked": "missing",
      "account_age_days": 0
    },
    "delivery": null,
    "refund_policy": {
      "url": null,
      "summary": "No refund policy recorded"
    },
    "communications": [],
    "prior_disputes": 0
  },
  "degraded": false,
  "narrative": "The dispute concerns a claimed non-receipt of goods for payment pay_0006_1865d47f, in the amount of ₹8,999.00 (899,900 paise). The dispute is in the retrieval phase under reason code goods_not_received, with a response deadline of 2025-09-11T15:33:30.000Z. The packet contains no order details or items, receipt, delivery or tracking records, customer-identifying information beyond a masked missing identifier, communications, payment method or card details, capture timestamp, or recorded refund policy. Accordingly, the supplied materials do not establish whether the goods were shipped, delivered, or received.",
  "confidenceNote": "High confidence in the stated dispute and payment metadata; insufficient evidence to determine the underlying delivery outcome because the order, delivery, and communications records are missing."
}

Timeline

Created 06 Sept, 02:49:36

Proposed by chargeback evidence
06 Sept, 02:49:36

Raw proposal

The stored JSON, exactly as persisted.

{
  "kind": "evidence_packet",
  "module": "chargeback_evidence",
  "payload": {
    "packet": {
      "order": {
        "id": null,
        "items": [],
        "receipt": null,
        "amount_paise": 899900
      },
      "dispute": {
        "id": "disp_0001_3cc1276e",
        "phase": "retrieval",
        "respond_by": "2025-09-11T15:33:30.000Z",
        "reason_code": "goods_not_received",
        "amount_paise": 899900,
        "reason_description": "Customer reports that the goods were not received"
      },
      "missing": [
        "order",
        "customer",
        "delivery",
        "communications",
        "refund_policy"
      ],
      "payment": {
        "id": "pay_0006_1865d47f",
        "method": null,
        "card_last4": null,
        "captured_at": null,
        "amount_paise": 899900,
        "card_network": null,
        "international": false
      },
      "customer": {
        "locale": "en-IN",
        "country": null,
        "id_masked": "missing",
        "account_age_days": 0
      },
      "delivery": null,
      "refund_policy": {
        "url": null,
        "summary": "No refund policy recorded"
      },
      "communications": [],
      "prior_disputes": 0
    },
    "degraded": false,
    "narrative": "The dispute concerns a claimed non-receipt of goods for payment pay_0006_1865d47f, in the amount of ₹8,999.00 (899,900 paise). The dispute is in the retrieval phase under reason code goods_not_received, with a response deadline of 2025-09-11T15:33:30.000Z. The packet contains no order details or items, receipt, delivery or tracking records, customer-identifying information beyond a masked missing identifier, communications, payment method or card details, capture timestamp, or recorded refund policy. Accordingly, the supplied materials do not establish whether the goods were shipped, delivered, or received.",
    "confidenceNote": "High confidence in the stated dispute and payment metadata; insufficient evidence to determine the underlying delivery outcome because the order, delivery, and communications records are missing."
  },
  "summary": "Prepare chargeback evidence for dispute disp_0001_3cc1276e",
  "entityId": "disp_0001_3cc1276e",
  "entityType": "dispute",
  "explanation": [
    "Evidence is assembled deterministically from the dispute graph.",
    "Submission always requires explicit human approval."
  ],
  "moduleVersion": "v1",
  "idempotencyKey": "chargeback_evidence:dispute:disp_0001_3cc1276e:1",
  "moneyImpactPaise": 0,
  "requiresApproval": true,
  "expectedRecoveryPaise": 899900
}