Action

d5be212d-befc-47f8-97d6-b2bb94c9c023

All actions

EvidenceEvidence packetPending approvalneeds a human

Prepare chargeback evidence for dispute disp_0001_2a1182f1

Proposal

What the module wants to do and why, in its own words.

Money impact: none
Expected recovery: ₹8,999.00
Entity: Dispute disp_0001_2a1182f1
Trigger event: evt_0001_3debb047
Idempotency key: chargeback_evidence:dispute:disp_0001_2a1182f1:1

Explanation

Evidence is assembled deterministically from the dispute graph.
Submission always requires explicit human approval.

Guardrails

Every bound evaluated before anything could run (C-B1).

6 passed, 0 failed

Requires human reviewpassed
limit yesactual yes
Dispute evidence is never auto-submitted.
Kill switchpassed
limit noactual no
The merchant kill switch blocks new actions.
Kill switchpassed
limit noactual no
Message cooldown hourspassed
limit 24actual —
Quiet hours localpassed
limit {"end":0,"start":0,"timezone":"Asia/Kolkata"}actual {"hour":7,"timezone":"Asia/Kolkata"}
Daily discount budget paisepassed
limit ₹50,000.00actual ₹42,000.00

Diagnosis

This action was proposed without a diagnosis: its trigger is projected deterministically.

Outbound payload

Nothing was sent. This is the payload the proposal carries.

{
  "packet": {
    "order": {
      "id": null,
      "items": [],
      "receipt": null,
      "amount_paise": 899900
    },
    "dispute": {
      "id": "disp_0001_2a1182f1",
      "phase": "retrieval",
      "respond_by": "2026-09-13T02:21:30.000Z",
      "reason_code": "goods_not_received",
      "amount_paise": 899900,
      "reason_description": "Customer reports that the goods were not received"
    },
    "missing": [
      "order",
      "customer",
      "delivery",
      "communications",
      "refund_policy"
    ],
    "payment": {
      "id": "pay_0001_08749167",
      "method": null,
      "card_last4": null,
      "captured_at": null,
      "amount_paise": 899900,
      "card_network": null,
      "international": false
    },
    "customer": {
      "locale": "en-IN",
      "country": null,
      "id_masked": "missing",
      "account_age_days": 0
    },
    "delivery": null,
    "refund_policy": {
      "url": null,
      "summary": "No refund policy recorded"
    },
    "communications": [],
    "prior_disputes": 0
  },
  "degraded": false,
  "narrative": "The customer disputes a payment of 899,900 paise (₹8,999.00), citing goods not received. The packet contains no order details, item information, receipt, payment method, capture timestamp, delivery records, or customer communications. No refund policy is recorded. Accordingly, the supplied materials do not establish whether the goods were shipped or delivered, or whether the payment was captured.",
  "confidenceNote": "Low confidence due to the absence of order, delivery, communication, payment-capture, and refund-policy evidence."
}

Timeline

Created 06 Sept, 07:52:48

Proposed by chargeback evidence
06 Sept, 07:52:48

Raw proposal

The stored JSON, exactly as persisted.

{
  "kind": "evidence_packet",
  "module": "chargeback_evidence",
  "payload": {
    "packet": {
      "order": {
        "id": null,
        "items": [],
        "receipt": null,
        "amount_paise": 899900
      },
      "dispute": {
        "id": "disp_0001_2a1182f1",
        "phase": "retrieval",
        "respond_by": "2026-09-13T02:21:30.000Z",
        "reason_code": "goods_not_received",
        "amount_paise": 899900,
        "reason_description": "Customer reports that the goods were not received"
      },
      "missing": [
        "order",
        "customer",
        "delivery",
        "communications",
        "refund_policy"
      ],
      "payment": {
        "id": "pay_0001_08749167",
        "method": null,
        "card_last4": null,
        "captured_at": null,
        "amount_paise": 899900,
        "card_network": null,
        "international": false
      },
      "customer": {
        "locale": "en-IN",
        "country": null,
        "id_masked": "missing",
        "account_age_days": 0
      },
      "delivery": null,
      "refund_policy": {
        "url": null,
        "summary": "No refund policy recorded"
      },
      "communications": [],
      "prior_disputes": 0
    },
    "degraded": false,
    "narrative": "The customer disputes a payment of 899,900 paise (₹8,999.00), citing goods not received. The packet contains no order details, item information, receipt, payment method, capture timestamp, delivery records, or customer communications. No refund policy is recorded. Accordingly, the supplied materials do not establish whether the goods were shipped or delivered, or whether the payment was captured.",
    "confidenceNote": "Low confidence due to the absence of order, delivery, communication, payment-capture, and refund-policy evidence."
  },
  "summary": "Prepare chargeback evidence for dispute disp_0001_2a1182f1",
  "entityId": "disp_0001_2a1182f1",
  "entityType": "dispute",
  "explanation": [
    "Evidence is assembled deterministically from the dispute graph.",
    "Submission always requires explicit human approval."
  ],
  "moduleVersion": "v1",
  "idempotencyKey": "chargeback_evidence:dispute:disp_0001_2a1182f1:1",
  "moneyImpactPaise": 0,
  "requiresApproval": true,
  "expectedRecoveryPaise": 899900
}