Action

d9334830-ce03-46ca-ba23-37e6e6de59ba

All actions

EvidenceEvidence packetPending approvalneeds a human

Prepare chargeback evidence for dispute disp_0001_8616cb0c

Proposal

What the module wants to do and why, in its own words.

Money impact: none
Expected recovery: ₹8,999.00
Entity: Dispute disp_0001_8616cb0c
Trigger event: evt_000b_e8a1070e
Idempotency key: chargeback_evidence:dispute:disp_0001_8616cb0c:1

Explanation

Evidence is assembled deterministically from the dispute graph.
Submission always requires explicit human approval.

Guardrails

Every bound evaluated before anything could run (C-B1).

6 passed, 0 failed

Requires human reviewpassed
limit yesactual yes
Dispute evidence is never auto-submitted.
Kill switchpassed
limit noactual no
The merchant kill switch blocks new actions.
Kill switchpassed
limit noactual no
Message cooldown hourspassed
limit 24actual —
Quiet hours localpassed
limit {"end":8,"start":21,"timezone":"Asia/Kolkata"}actual {"hour":12,"timezone":"Asia/Kolkata"}
Daily discount budget paisepassed
limit ₹50,000.00actual ₹42,000.00

Diagnosis

This action was proposed without a diagnosis: its trigger is projected deterministically.

Outbound payload

Nothing was sent. This is the payload the proposal carries.

{
  "packet": {
    "order": {
      "id": null,
      "items": [],
      "receipt": null,
      "amount_paise": 899900
    },
    "dispute": {
      "id": "disp_0001_8616cb0c",
      "phase": "retrieval",
      "respond_by": "2025-09-11T15:33:30.000Z",
      "reason_code": "goods_not_received",
      "amount_paise": 899900,
      "reason_description": "Customer reports that the goods were not received"
    },
    "missing": [
      "order",
      "customer",
      "delivery",
      "communications",
      "refund_policy"
    ],
    "payment": {
      "id": "pay_0006_c3865559",
      "method": null,
      "card_last4": null,
      "captured_at": null,
      "amount_paise": 899900,
      "card_network": null,
      "international": false
    },
    "customer": {
      "locale": "en-IN",
      "country": null,
      "id_masked": "missing",
      "account_age_days": 0
    },
    "delivery": null,
    "refund_policy": {
      "url": null,
      "summary": "No refund policy recorded"
    },
    "communications": [],
    "prior_disputes": 0
  },
  "degraded": false,
  "narrative": "The dispute concerns a payment of 899,900 paise for goods reportedly not received by the customer. The supplied packet contains no order details, item information, receipt, delivery or tracking evidence, customer-identifying information beyond a masked missing ID, or customer communications. Payment method, card details, and capture timestamp are also not recorded. No refund policy is recorded, and there are no prior disputes. Based on the available evidence, the packet does not establish that the goods were shipped or delivered and does not provide evidence to rebut the customer's claim.",
  "confidenceNote": "Low confidence due to the absence of order, delivery, communication, and payment-capture documentation."
}

Timeline

Created 06 Sept, 12:08:56

Proposed by chargeback evidence
06 Sept, 12:08:56

Raw proposal

The stored JSON, exactly as persisted.

{
  "kind": "evidence_packet",
  "module": "chargeback_evidence",
  "payload": {
    "packet": {
      "order": {
        "id": null,
        "items": [],
        "receipt": null,
        "amount_paise": 899900
      },
      "dispute": {
        "id": "disp_0001_8616cb0c",
        "phase": "retrieval",
        "respond_by": "2025-09-11T15:33:30.000Z",
        "reason_code": "goods_not_received",
        "amount_paise": 899900,
        "reason_description": "Customer reports that the goods were not received"
      },
      "missing": [
        "order",
        "customer",
        "delivery",
        "communications",
        "refund_policy"
      ],
      "payment": {
        "id": "pay_0006_c3865559",
        "method": null,
        "card_last4": null,
        "captured_at": null,
        "amount_paise": 899900,
        "card_network": null,
        "international": false
      },
      "customer": {
        "locale": "en-IN",
        "country": null,
        "id_masked": "missing",
        "account_age_days": 0
      },
      "delivery": null,
      "refund_policy": {
        "url": null,
        "summary": "No refund policy recorded"
      },
      "communications": [],
      "prior_disputes": 0
    },
    "degraded": false,
    "narrative": "The dispute concerns a payment of 899,900 paise for goods reportedly not received by the customer. The supplied packet contains no order details, item information, receipt, delivery or tracking evidence, customer-identifying information beyond a masked missing ID, or customer communications. Payment method, card details, and capture timestamp are also not recorded. No refund policy is recorded, and there are no prior disputes. Based on the available evidence, the packet does not establish that the goods were shipped or delivered and does not provide evidence to rebut the customer's claim.",
    "confidenceNote": "Low confidence due to the absence of order, delivery, communication, and payment-capture documentation."
  },
  "summary": "Prepare chargeback evidence for dispute disp_0001_8616cb0c",
  "entityId": "disp_0001_8616cb0c",
  "entityType": "dispute",
  "explanation": [
    "Evidence is assembled deterministically from the dispute graph.",
    "Submission always requires explicit human approval."
  ],
  "moduleVersion": "v1",
  "idempotencyKey": "chargeback_evidence:dispute:disp_0001_8616cb0c:1",
  "moneyImpactPaise": 0,
  "requiresApproval": true,
  "expectedRecoveryPaise": 899900
}